Christopher connects data to insights, and insights to action.
Christopher applies digital methods to understand and enhance user experience. He analyzes existing offerings for usability to optimize customer experience. His work produces increased conversion rates, improved satisfaction ratings, higher referral scores, and other client-specific accomplishments.
His advanced research methods and insights into human behavior are adopted from his masters degree from the London School of Economics, synthesized with industry leading practices and the proprietary applications in each client context. His work uncovers actionable insights and pinpoints and reduces usability friction to meet digital marketing objectives, and improve web, product and service design.
Along with his Ampersand colleagues, Christopher collaborates with client marketing and technical specialists to put findings into action to connect multiple digital channels, branded for the best possible customer experiences.