Michelle Kwolek

Michelle applies her endless curiosity in pursuit of complex problems.


When she first discovered the power at the intersection of research, strategy, and design—Michelle knew she had found her place in service design. She works with Ampersand and our clients to facilitate, create and enhance experiences.

Always integrating her visual design skills, Michelle has conducted research and designed concepts to address opportunities in a variety of contexts. She sees the big picture and yet ruminates over small details. That rare perspective means she’s the one we count on to make sure we’re answering all the right questions.

“I prefer to work with others because I sincerely believe that multiple minds are better than one. Though soft-spoken, I thrive in team environments because of my compassionate and diplomatic nature, as well as my willingness to listen.”

And if that fails, her certifiable coffee addiction will solve most problems.

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